Cornerstone is committed to protecting the confidentiality of the personal information and personal health information in its custody and control. The collection, use and disclosure of the Organization’s client, guest or community member’s health information is subject to several statutes including: the Personal Health Information Protection Act (“PHIPA”), the Health Care Consent Act, the Freedom of Information Act and the Mental Health Act.
Cornerstone staff may be responsible for collecting personal health information from the Organization’s client, guest or community member. Employees must collect, use and disclose of personal health information in accordance with all applicable legal requirements.
Personal Health Information is used for the following purposes:
- Assessment, intake and program eligibility requirements
- Program delivery
- Program referrals with expressed consent
- Professional supervision and case conference for the counselling staff
- Quality assurance purposes
- Accreditation processes and requirements
Cornerstone is committed to establishing informed consent with every guest, client and community member prior to engagement in service delivery. Informed consent is established during the intake, assessment and admission stages and as an on-going process throughout service delivery.
All client, guest and community member personal health information may be shared with an on-site review team as part of Cornerstone’s Accreditation Program through the Canadian Centre for Accreditation. All team members of the Canadian Centre for Accreditation complete their own consent form and are held to the same standard as Cornerstone employee’s in terms of their requirement to uphold all agency and legislative requirements for the protection of personal health information.
“Personal Health Information” may include any of the following:
- Any and all identifying personal information, history and information disclosed during intake, assessment and service delivery
- Personal health history, including family health history
- Health care provided and previous/current health care providers
- Client or guest records, assessments, intakes and notes
Depending on the circumstances, the Organization may also be required to save voicemail messages and e-mail messages from the Organization’s client, guest or community members. The Organization’s employees are expected to keep all personal health information strictly confidential.
Aggregate Client, guest or community member’s data is used for:
- Quality Improvement
- Program Development
- Grant proposals and fundraising efforts