Cornerstone is committed to protecting the confidentiality of the personal information and personal health information in its custody and control. The collection, use and disclosure of the Organization’s client, guest or community member’s health information is subject to several statutes including: the Personal Health Information Protection Act (“PHIPA”), the Health Care Consent Act, the Freedom of Information Act and the Mental Health Act.
Cornerstone staff may be responsible for collecting personal health information from the Organization’s client, guest or community member. Employees must collect, use and disclose of personal health information in accordance with all applicable legal requirements.

  • Assessment, intake and program eligibility requirements
  • Program delivery
  • Program referrals with expressed consent
  • Professional supervision and case conference for the counselling staff
  • Quality assurance purposes
  • Accreditation processes and requirements

Cornerstone is committed to establishing informed consent with every guest, client and community member prior to engagement in service delivery. Informed consent is established during the intake, assessment and admission stages and as an on-going process throughout service delivery.

All client, guest and community member personal health information may be shared with an on-site review team as part of Cornerstone’s Accreditation Program through the Canadian Centre for Accreditation. All team members of the Canadian Centre for Accreditation complete their own consent form and are held to the same standard as Cornerstone employee’s in terms of their requirement to uphold all agency and legislative requirements for the protection of personal health information.

The Organization can disclose personal health information without a client, guest or community member ’s consent when:

  • When there is suspicion of neglect or harm (of any kind) to a child, elderly person or dependent adult.
  • Where there is a disclosure of imminent harm to oneself or others.
  • As required by court subpoena.
  • Otherwise permitted or required by law


“Personal Health Information” may include any of the following:

  • Any and all identifying personal information, history and information disclosed during intake, assessment and service delivery
  • Personal health history, including family health history
  • Health care provided and previous/current health care providers
  • Client or guest records, assessments, intakes and notes

Depending on the circumstances, the Organization may also be required to save voicemail messages and e-mail messages from the Organization’s client, guest or community members. The Organization’s employees are expected to keep all personal health information strictly confidential.
Aggregate Client, guest or community member’s data is used for:

  • Quality Improvement
  • Program Development
  • Grant proposals and fundraising efforts

Cornerstone Online Properties Privacy:

Cornerstone takes all necessary measures to protect visits to our online properties. Cornerstone online properties consists of our website, mailing list, Canada Helps, Google Analytics, Survey Monkey, Paypal and virtual newsletter via Mailchimp. Cornerstone utilizes a standard procedure of server log files as a part of hosting service analytics. This information includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and number of clicks. This information is not linked to any personally identifying information.

This information is used strictly to analyze trends, administer online properties, track users movement on the website and gather demographic information. All participation in the mailing list and virtual newsletter is voluntary and subscribers can unsubscribe at any time by clicking ‘unsubscribe’ or contacting Cornerstone. All online properties privacy policies are consistent with Cornerstone privacy policies as well as all provincial and federal legal requirements.

All past and present Cornerstone to Recovery clients have the right to view or receive a copy of their personal client file. To request your file or to learn more information about how Cornerstone protects our community’s privacy, please contact our Privacy Privacy Officer, Patty Trudel, at 905-762-1551 ext.401 or

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